This is why the Better Business Bureau is useless; it does more for the businesses than the consumer
In the coming days I will be posting more regarding this complaint I have against Connecticut Computer Service but as you can see, because they offered an inferior settlement, which I rejected, the Bureau considers the matter closed. I will follow up with all the details over the next few days but in the meantime if you’d like to not have a negative customer service experience I would avoid Connecticut Computer Service and choose another training / testing provider – they are quick to absolve themselves of any responsibilities to their customers. They do an awesome job of blame transfer and holding themselves harmless as if they were the victim. Despite what the BBB indicates “If the response addresses the disputed issues” (it did not) “BBB forwards the company's response to the customer for an opportunity to accept or rebut the company's position” (I rejected it). “At that time, if the customer does not provide additional information with documentation
